Contact Us
We're always ready to help and aim to respond within 24-72 business hours.
During high-demand periods (promotions and special occasions) our response time may be slightly longer, but rest assured: all tickets are answered.
NOTE: To ensure your inquiry is handled as quickly as possible, please avoid sending multiple emails as this will move your request to the back of the queue.
We appreciate your understanding and promise to handle everything with care! 😊
Want an instant answer? ✨
What's the delivery time? ⌄
Delivery time varies by location. Generally, orders are delivered within 5-10 business days after payment confirmation.
I didn't receive the purchase confirmation email, what now? ⌄
Check your spam or junk mail folder. If you still can't find it, contact us with your order number and we'll help you.
How can I track my order? ⌄
You can track your order using the tracking number sent to your email or by visiting our tracking page.
When will I receive my purchase tracking? ⌄
The tracking code is usually sent within 2-3 business days after payment confirmation.
The tracking code isn't updating, what should I do? ⌄
It's normal for the code to take 24-48 hours to update after being generated. If the problem persists, contact us.
I can't see my tracking on the Post Office website, what should I do? ⌄
Try tracking on different carriers or wait 24 more hours. If the problem persists, send us a message.
Can I change my delivery address? ⌄
Yes, you can change the address before shipping. Contact us as soon as possible with your order number.
Can I cancel my purchase? ⌄
You can cancel your order within the first 24 hours after purchase. Contact us immediately.
Will I have to pay any taxes? ⌄
Taxes depend on your country's regulations. Generally, the price includes all costs for domestic deliveries.
What are the payment methods? ⌄
We accept credit cards (Visa, Mastercard, Amex), PayPal, and bank transfer. All payments are 100% secure.
Is Basiqe sold on other sites or marketplaces? ⌄
No, Basiqe is only sold on our official website basiqe. Beware of imitations on other sites.